Shipping Guide
GLT Linen & Towels delivers commercial hospitality linen to businesses throughout New Zealand with a focus on reliability, efficiency and professional service. This Shipping Guide explains our order processing, dispatch, freight options and delivery time frames, helping hotels, motels, accommodation providers and other commercial customers understand what to expect from the moment an order is placed until it arrives at their property.
GLT's Shipping Guide
Last Updated: July 2026
At GLT Linen & Towels Ltd, we understand that reliable delivery is essential for hotels, motels, serviced apartments, healthcare providers and other hospitality businesses. If you are replacing existing linen, preparing for a new opening or placing a regular commercial order, we work to ensure your products are dispatched as efficiently as possible.
This Shipping Guide explains how we process, dispatch and deliver orders throughout New Zealand.
Delivery Area
GLT Linen & Towels supplies commercial hospitality linen to businesses across New Zealand.
We regularly deliver to customers including:
- Hotels
- Motels
- Serviced Apartments
- Holiday Parks
- Healthcare Facilities
- Commercial Laundries
- Student Accommodation
- Airbnb Operators
- Property Management Companies
- Other Hospitality Businesses
If your delivery location is outside New Zealand, please contact our team before placing an order.
Order Processing
Once your order has been received, our team will begin preparing it for dispatch.
Order processing times may vary depending on:
- Product availability
- Order size
- Bulk commercial quantities
- Special order requirements
- Public holidays
- Peak trading periods
If additional time is required, we will contact you as soon as reasonably possible.
Dispatch & Delivery
Orders are dispatched using trusted courier and freight partners operating throughout New Zealand. Delivery times vary depending on:
- Delivery location
- Courier network
- Weather conditions
- Rural deliveries
- Public holidays
- Freight schedules
Estimated delivery times are provided as a guide only and are not guaranteed.
Commercial & Bulk Orders
Many GLT customers purchase larger commercial quantities for hotels, accommodation providers and other hospitality businesses.
Large or palletised orders may require:
- Commercial freight services
- Scheduled deliveries
- Additional handling time
- Delivery coordination
Our team will communicate delivery arrangements where required.
Shipping Charges
Shipping costs are calculated based on factors including:
- Delivery location
- Order size
- Weight
- Freight requirements
- Product type
Applicable shipping charges will be confirmed during checkout or included in your approved trade quotation where relevant.
Delivery Address
Please ensure your delivery details are accurate before completing your order.
Incorrect or incomplete delivery information may result in delays or additional freight charges.
If you need to update your delivery address after placing an order, please contact us as soon as possible. While we will do our best to assist, changes cannot always be made once an order has been dispatched.
Receiving Your Order
We recommend inspecting your delivery as soon as reasonably possible.
Please check that:
- The correct products have been supplied
- The quantity matches your order
- Packaging has not been significantly damaged during transit
- Products are in good condition
If you identify any issues, please contact our team promptly so we can investigate and assist.
Delivery Delays
While we work closely with our freight partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Severe weather
- Transport disruptions
- Public holidays
- High freight volumes
- Regional delivery conditions
We appreciate your understanding if unexpected delays occur.
Missing or Damaged Deliveries
If your order arrives damaged, incomplete or appears to be missing items, please notify us as soon as possible.
To assist with our investigation, please provide:
- Your order number
- Business name
- A description of the issue
- Photographs of any damaged products or packaging where applicable
Our team will work with you to resolve the matter as quickly as possible.
Special Delivery Requirements
If your business has specific delivery requirements, such as:
- Loading dock access
- Receiving hours
- Delivery instructions
- Site contact details
- Large freight handling
Please advise us when placing your order or requesting a trade quote.
Tracking Information
Where tracking is available, shipping details will be provided after your order has been dispatched.
If you require assistance tracking your delivery, please contact our team and we will be happy to help.
Questions About Shipping?
If you have any questions regarding delivery, freight, bulk commercial orders or shipping timeframes, please contact GLT Linen & Towels.
Our team is available to help you choose suitable products, discuss delivery options and provide trade quotations for hospitality businesses throughout New Zealand.
For any further assistance please Contact Us.