Terms & Conditions

Business Customers

GLT primarily supplies commercial customers and hospitality businesses.

Some products may also be purchased by other organisations or approved customers, however our website and trade services are designed principally for business-to-business (B2B) transactions.

Trade pricing, product availability and minimum order quantities may vary depending on the enquiry.

Product Information

We make every reasonable effort to ensure product descriptions, specifications, dimensions, colours and images displayed on our website are accurate.
However:

1. product colours may vary between screens and devices.
2. product images are for illustration purposes only, and
3. specifications may change without notice where manufacturers make improvements
   

If you require confirmation of any specification before ordering, please contact our team before placing your order.

Trade Quotes

Quotes provided by GLT are prepared using the information supplied by the customer.
Unless otherwise stated:

• quotations are subject to stock availability
• freight charges may apply where applicable
• pricing may change without notice before an order is accepted
• quoted prices do not create a binding agreement until confirmed by GLT
  

Large commercial projects may require additional consultation before pricing is finalised.

Pricing

All prices displayed on our website are shown in New Zealand Dollars (NZD).

Where applicable, prices include Goods and Services Tax (GST).

We reserve the right to correct pricing errors, typographical mistakes or incorrect product information at any time prior to accepting an order.

Orders

Submitting an order through our website does not automatically constitute acceptance.
Orders become accepted only after:

• payment has been authorised (where applicable)
• stock availability has been confirmed
• GLT has accepted the order for processing
  

If we cannot fulfil an order, we will contact you to discuss suitable alternatives or available options.

Payment

Payment methods available at checkout may vary from time to time.

Trade account customers who have been approved by GLT may be offered alternative payment arrangements in accordance with agreed trading terms.

Late payment may result in delays to future orders.

Shipping & Delivery

We supply customers throughout New Zealand.

Delivery estimates are provided as guidance only and may vary depending on:

• product availability
• courier services
• regional locations
• weather conditions
• public holidays
  

While every effort is made to deliver orders promptly, GLT cannot guarantee delivery times once goods have been dispatched.

Please refer to our Shipping Policy for additional delivery information.

Inspection of Goods

Customers should inspect all products as soon as reasonably possible after delivery.
If products are damaged, incorrect or incomplete, please notify us promptly so that we can investigate and assist.

Supporting photographs may be requested where appropriate.

Returns & Refunds

Returns are handled in accordance with our Returns & Refund Policy.

For hygiene reasons, certain textile products may not be eligible for return unless they are faulty, incorrectly supplied or otherwise covered under applicable New Zealand consumer legislation.

Please contact us before returning any goods.

Product Use

Customers are responsible for selecting products suitable for their intended commercial application.

Care instructions supplied with products should be followed to help maximise product performance and longevity.

GLT is not responsible for damage resulting from:

• improper use
• incorrect laundering
• misuse
• unauthorised alterations
• failure to follow recommended care instructions
  

Website Availability

We aim to keep our website available at all times.

However, access may occasionally be interrupted due to:

• maintenance
• software updates
• technical issues
• events beyond our reasonable control
  

We do not guarantee uninterrupted access to the website.

Intellectual Property

All website content including:

• text,
• product descriptions,
• graphics,
• logos,
• photographs,
• icons,
• layouts, and
• branding
  

remains the property of GLT Linen & Towels Ltd or its licensors.

No content may be copied, reproduced, distributed or used for commercial purposes without prior written permission.

Third-Party Links

Our website may contain links to external websites for your convenience.

GLT does not control or endorse third-party websites and accepts no responsibility for their content, policies or practices.

Limitation of Liability

To the maximum extent permitted by New Zealand law, GLT shall not be liable for any indirect, incidental, consequential or special loss arising from:

• use of this website
• delays in delivery
• product availability
• interruption of business
• loss of profits
• reliance on website information
  

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under New Zealand law.

Privacy

Your use of this website is also governed by our Privacy Policy.

Information submitted through our website, including trade enquirers and contact forms, will be handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be published on this page with the updated revision date.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes relating to these Terms & Conditions or the use of this website shall be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Us

If you have any questions regarding these Terms & Conditions or require further information, please contact our team.                                                

Updated On: July 2026