Privacy Policy
Your privacy is important to GLT Linen & Towels ("GLT", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a trade quote or purchase commercial hospitality linen. We are committed to handling your information responsibly, securely and in accordance with New Zealand privacy legislation.
Privacy Policy (Updated)
Last Updated: July 2026
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.glt.nz, request a trade quote, contact our team or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
About GLT Linen & Towels
GLT Linen & Towels Ltd supplies commercial hospitality linen and textile products to businesses throughout New Zealand.
Our customers include:
- Hotels
- Motels
- Serviced apartments
- Holiday parks
- Healthcare providers
- Commercial laundries
- Airbnb operators
- Accommodation businesses
- Other commercial organisations
Information We Collect
Depending on how you interact with our website, we may collect information including:
- Contact Information
- Name
- Business name
- Email address
- Phone number
- Delivery address
- Billing address
Trade Enquiry Information
When you request a trade quote or contact our team, we may collect:
- Property type
- Products of interest
- Approximate order quantities
- Business requirements
- Messages submitted through our enquiry forms
Order Information
When you purchase products through our website, we may collect:
- Order details
- Purchase history
- Delivery information
- Payment status
Payment card details are processed securely through our payment providers. GLT does not store your full payment card information.
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
- Website interactions
This information helps us improve website performance and customer experience.
Cookies
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may help us:
- remember preferences
- maintain shopping cart functionality
- analyse website traffic
- improve website performance
- measure marketing effectiveness
You may manage cookie settings through your browser, although disabling cookies may affect certain website features.
How We Use Your Information
We use personal information to:
- process orders
- respond to enquiries
- prepare trade quotations
- deliver products
- provide customer support
- improve our products and website
- communicate important order updates
- comply with legal obligations
Where you have chosen to receive marketing communications, we may occasionally send information about new products, promotions or business updates. You may unsubscribe at any time.
Shopify Platform
GLT operates its website using Shopify.
When you place an order, Shopify processes certain information required to securely operate our online store, including checkout, payment processing and order management.
For more information about Shopify's privacy practices, please refer to Shopify's own Privacy Policy.
Third-Party Services
We may use trusted third-party providers to assist with:
- payment processing
- courier and freight services
- website analytics
- email communications
- website security
- fraud prevention
These providers receive only the information necessary to perform their services on our behalf.
Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against:
- unauthorised access
- misuse
- alteration
- disclosure
- loss
While no online system can guarantee complete security, we continually work to protect the information entrusted to us.
Information Sharing
We do not sell or rent personal information.
Information may be shared only where necessary to:
- fulfil orders
- provide requested services
- comply with legal obligations
- protect our legal rights
- prevent fraud or unlawful activity
Data Retention
We retain personal information only for as long as reasonably necessary to:
- complete transactions
- provide customer support
- maintain business records
- comply with legal and tax obligations
- resolve disputes
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Privacy Rights
Subject to applicable New Zealand law, you may request to:
access your personal information
correct inaccurate information
update your contact details
request deletion where appropriate
ask questions about how your information is handled
To make a privacy request, please contact our team using the details below.
Children's Privacy
Our website and commercial services are intended for businesses and adult users.
We do not knowingly collect personal information from children.
External Websites
Our website may include links to third-party websites.
GLT is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website functionality or legal obligations.
The latest version will always be available on this page together with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.